At Greater Dandenong Chamber of Commerce (our, us or we), we understand that there will be circumstances where refunds will be required for membership, or our events or sponsorships (expenses). Under certain circumstances, we may reimburse expenses.
We may reimburse expenses on the following occasions:
the event is postponed (due to circumstances beyond our control), you can no longer attend on the rescheduled date and your refund request is received by us at least 2 weeks prior to the event or such period of time as determined by our CEO if the event is held within 2 weeks of the original date for the event;
if the refund request refers to sponsorship (either general or event sponsorship) and you or your business has had no advertising or promotion through any social media, print media or our channels for the sponsorship arrangement and we have not incurred any expense in relation to that sponsorship; or
the membership payment has not been processed for the invoiced year.
All requests for a refund must be received in writing by us together with evidence of payment of the expenses.
Where the above circumstances do not exist, in such instances where significant hardship will be caused to the member, guest, partner or sponsor requesting the refund if a refund is not provided, or where part of the services for money have been delivered, we may provide a 30% refund of the full price – only at the discretion of our CEO. For major events, no refund will be provided due to the significant investment in advertising, promotion and collateral created for the event. Major events are those events which may be held solely by us or held by us in conjunction with one or more event partners as designated as ‘major’ by our CEO.
If refunds are granted, refunds will be processed and refunded within  days of a written request being received.